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Refund and cancellation

All sales are final at Flipzon_020. Here is what that means, and what happens if an item arrives damaged.

Last updated: October 2026

All sales are final. Flipzon_020 does not accept returns, does not offer exchanges and does not give refunds. Please check the product, size and colour carefully before you order.

No returnsProducts once delivered are not taken back
No exchangeNot for size, colour or change of mind
No refundPayments are final once the order is placed
Damaged item? 48 hoursReport it with an unboxing video for a replacement

What "all sales are final" means

Once you place an order, we do not take the product back, swap it for another size or colour, or return your money for reasons like:

  • You ordered the wrong size or changed your mind.
  • You did not like the colour, style or fit.
  • You found the product cheaper somewhere else.
  • The product was used, worn or washed.

Not sure about your size? Use our size guide or send us your measurements on WhatsApp before you order. We are happy to help.

Damaged, defective or wrong item

If your parcel arrives with a damaged or defective product, or we sent the wrong item, size or colour, we will replace it free of cost.

1Record the unboxingTake one continuous video from the sealed parcel until the product is fully out.
2WhatsApp us in 48 hoursSend your order number, photos of the issue and the unboxing video.
3We check itWe review your claim and reply within 1 to 2 working days.
4Free replacementWe send the same item again at no extra cost.

Conditions for a replacement

  • Reported within 48 hours of delivery, with a clear unboxing video.
  • The product is unused and unwashed, with all original tags, box and packaging.
  • Perfumes and shoe cleaner are replaced only if they arrive broken, leaking or with the seal already open.
  • If the same item is no longer in stock, we refund the amount paid for that item only.

Cancellation

  • Prepaid orders cannot be cancelled once placed.
  • COD orders can be cancelled before dispatch. WhatsApp us with your order number. Once dispatched, they cannot be cancelled.
  • Please do not refuse a COD parcel at the door. Repeated refusals will turn off COD for that phone number and address.

When we cancel an order

Rarely, we may have to cancel an order because the item went out of stock, the pin code is not serviceable, or there was a pricing error. In that case we tell you on WhatsApp and return the full amount to your original payment method within 5 to 7 working days.

Delivery problems

SituationWhat we do
Parcel lost by the courierWe send the order again at no cost
Parcel arrives opened or damagedDo not accept it and WhatsApp us, we will send it again
Returned to us due to wrong address or no one availableWe can reship once after you pay the delivery charge again. No refund.

Bought from our Hisar store?

Please check the product and size at the counter before you pay. Store purchases are also final. A manufacturing defect must be reported within 48 hours with your bill for a replacement.

Questions?

Message us on WhatsApp at +91 89501 21873 or see our contact page. This policy is part of our terms and conditions.

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