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Privacy policy

What information we collect when you shop with Flipzon_020, why we need it, and how we keep it safe.

Last updated: October 2026
Only what we needName, phone, address and order details
Card details not storedPayments go through secure gateways
Shared only to deliverCourier and payment partners
You stay in controlAsk us to correct or delete your data

This privacy policy explains how Flipzon_020 ("Flipzon", "we", "us") collects, uses and protects your personal information when you visit this website, shop with us online, message us on WhatsApp or visit our store in Hisar. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian laws. By using our website, you agree to this policy.

1. Information we collect

Information you give us

  • Contact details: name, mobile number, email address (if given).
  • Delivery details: shipping and billing address, pin code.
  • Order details: products bought, sizes, order value and order history.
  • Account details: login details if you create an account on our website.
  • Messages: what you send us on WhatsApp, phone or the contact form, including photos or unboxing videos for damage claims.

Information collected automatically

  • Device and browser type, IP address, pages visited and time spent on the website.
  • Cookies that keep your bag, login and preferences working (see section 5).

We do not store your card, UPI PIN or net banking details. Online payments are handled directly by our payment partners on their secure systems.

2. How we use your information

  • To process, pack, ship and deliver your orders, including cash on delivery.
  • To send order updates, tracking links and delivery messages on WhatsApp, SMS or email.
  • To reply to your questions, size help requests and damage claims.
  • To manage your account and order history.
  • To send offers and new drop updates, only if you have opted in. You can stop these anytime.
  • To prevent fraud, fake orders and misuse of cash on delivery.
  • To improve our website, products and service.
  • To follow tax, accounting and other legal requirements.

3. Who we share it with

We never sell your personal information. We share only what is needed with:

  • Courier and delivery partners, to deliver your parcel (name, phone, address).
  • Payment gateways, to process online payments securely.
  • Messaging services such as WhatsApp, to send order updates and reply to you.
  • Website, hosting and analytics providers that help us run and improve this website.
  • Government or legal authorities, when required by law or to protect our rights.

These partners may use your information only to provide their service to us.

4. Marketing messages

We send offers and new drop updates only if you choose to join, for example by tapping "Join WhatsApp updates" on our website. To stop them, reply STOP on WhatsApp or message us. Order and delivery messages will still be sent for orders you place.

5. Cookies

Cookies are small files saved in your browser. We use them to:

  • Keep items in your bag and keep you logged in (needed for the website to work).
  • Remember your preferences.
  • Understand how visitors use our website and measure our ads, if analytics or advertising tools are active.

You can block or delete cookies in your browser settings, but parts of the website, like the bag and checkout, may not work properly.

6. How we protect your information

Our website uses a secure connection (HTTPS). Access to customer information is limited to people who need it to handle your order. No method of storing data online is 100% secure, but we take reasonable steps to protect your information from misuse, loss or unauthorised access.

7. How long we keep it

We keep your information for as long as your account is active or as needed to complete your orders and handle claims. Order and billing records are kept for the period required under Indian tax and accounting laws. After that, we delete or anonymise it.

8. Your rights

You can ask us to:

  • Tell you what personal information we hold about you.
  • Correct or update wrong or incomplete information.
  • Delete your information, unless we must keep it by law (for example, billing records).
  • Withdraw consent for marketing messages at any time.
  • Nominate another person to act for you in case of death or incapacity, as allowed under the DPDP Act.

To make a request, message us on WhatsApp with your registered phone number. We may ask you to confirm your identity first.

9. Children

Our website is meant for people aged 18 and above. If you are under 18, please use the website with a parent or guardian. We do not knowingly collect data from children without parental consent.

Our website links to Instagram, Facebook, Google, Justdial and WhatsApp. These have their own privacy policies, and we are not responsible for how they handle your information.

11. Grievance officer

For any concern about your personal data, contact our grievance officer. We acknowledge complaints within 48 hours and aim to resolve them within one month.

Name: [Grievance officer name]
WhatsApp / phone: +91 89501 21873
Address: Flipzon_020, Near Suresh Kiryana Store, Dhobi Ghat, Hisar, Haryana

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the "Last updated" date at the top.

13. Contact us

Questions about this policy? Message us on WhatsApp or visit our contact page. Please also read our terms and conditions.

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