Terms and conditions

These terms apply when you browse or buy from Flipzon_020 ("Flipzon", "we", "us") at this website or through our WhatsApp and store channels. By placing an order, you agree to these terms. Please read them along with our shipping policy and privacy policy.

1. About us

Flipzon_020 is a retail store in Hisar, Haryana, selling shoes, accessories and clothes, both in store and online. Store address: Near Suresh Kiryana Store, Dhobi Ghat, Hisar, Haryana. WhatsApp: +91 89501 21873.

2. Using this website

• You must be at least 18 years old, or use the site with a parent or guardian, to place an order.
• Please give correct name, phone number and address details. Wrong details can delay or cancel your order.
• Do not misuse the website, place fake orders, or try to access other people's accounts.

3. Products and prices

• All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
• We try to show products, colours and sizes accurately. Colours may look slightly different on different screens.
• Prices and stock can change without notice. The price at the time you place your order is the price you pay.
• If a product is listed at a clearly wrong price because of a technical error, we may cancel the order and refund any amount paid.

4. Orders

Your order is confirmed once you receive an order confirmation. We may cancel an order if the item is out of stock, the address is not serviceable, or the order looks fraudulent. In these cases, any amount paid is refunded in full.

5. Payment

We accept UPI, debit and credit cards, net banking and cash on delivery (COD). Online payments are processed by secure payment partners; we do not store your card details. We may turn off COD for an address or phone number if COD orders are refused repeatedly.

6. Coupons and offers

• Coupon FLIP10 gives 10% off on your first order only.
• Only one coupon can be used per order. Coupons cannot be exchanged for cash.
• We may change or end any offer at any time.

7. Shipping and delivery

Delivery times, charges and store pickup are explained in our shipping policy. Delivery dates are estimates and can be affected by courier delays.

8. No returns, no exchange, no refund

If you receive a damaged, defective or wrong product:

1. Record a clear unboxing video from the sealed parcel onwards.
2. Message us on WhatsApp within 48 hours of delivery with your order number, photos and the video.
3. After checking, we will send you a replacement of the same item. Only if that item is no longer available will we refund the amount paid for it.

The product must be unused, with original tags and packaging. Claims without an unboxing video or after 48 hours may not be accepted. Full details are in our refund and cancellation policy.

9. Cancellation

• Prepaid orders cannot be cancelled once placed.
• COD orders can be cancelled before dispatch by messaging us on WhatsApp with your order number. Once dispatched, they cannot be cancelled.

10. Refunds

We do not give refunds. The only exceptions are when we cancel your order (for example, the item is out of stock or the pin code is not serviceable), or when a confirmed damaged, defective or wrong item cannot be replaced. In these cases:

• Prepaid amounts go back to the original payment method within 5 to 7 working days.
• For COD orders, we pay by UPI or bank transfer to details you share with us.

11. Your account

You are responsible for keeping your account login safe. Tell us straight away if you think someone else has used your account.

12. Content and trademarks

The Flipzon_020 name, logo, photos and content on this website belong to us or are used with permission. Please do not copy or reuse them without our written permission.

13. Reviews

When you post a review, you allow us to show it on our website and social media. We may remove reviews that are abusive, false or unrelated to the product.

14. Limitation of liability

To the extent allowed by law, our total responsibility for any order is limited to the amount you paid for that order. We are not responsible for delays or losses caused by events outside our control, such as courier delays, natural events or network failures.

15. Governing law

These terms are governed by the laws of India. Any dispute will be handled by the courts at Hisar, Haryana.

16. Grievance officer

For any complaint, contact our grievance officer: [Grievance officer name], WhatsApp / phone +91 89501 21873. We acknowledge complaints within 48 hours and aim to resolve them within one month.

17. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page with the "Last updated" date at the top.

18. Contact us

Questions about these terms? Message us on WhatsApp or visit our contact page.